Service Level Agreement Dhl

The Global Incentive Agreement Program, established by Gulf Air, aims to encourage key global partners to increase their cargo volume each year and facilitate their integration into the partner`s core aviation program. DHL Express, a long-time supporter of the airline, is the first partner to sign the incentive agreement. 10. Despite other references, DHL`s liability is limited to service charges. This restriction applies to damage caused to the customer by this service. An optional delivery service that allows the shipper or importer to maintain the confidentiality of the declared value of the goods. The delivery facility ensures that all shipping documents that reveal the value of the goods are removed prior to delivery. DHL offers a wide range of optional services ranging from non-standard deliveries and billing options to climate-neutral shipping. This gives you the flexibility to choose the service that best suits your needs when you use our express delivery services around the world. The agreement provides partners with access to permanent reservations (PBs), direct bookings, regular interfaces with HDQ key account managers, specific service level obligations and service recovery plans, including claims processing. The sender or recipient, when DHL acts on behalf of the recipient, pays or reimburses DHL any shipping costs or other taxes or fees due for services provided by DHL or caused by DHL on behalf of the sender or recipient. Payment of customs duties may be requested before delivery. 8.

The fee is not charged by DHL to the customer if the customs clearance of the shipment in the destination country is carried out by the recipient of the shipment itself or by the third party. If this is the case, the “Tariff Payment Agreement” service must be paid by the customer, regardless of the fees charged by DHL to the customer. B. The warranty applies to the premium that exceeds the customer price for a standard end-of-day service (DHL EXPRESS WORLDWIDE, DHL EXPRESS WORLDWIDE IMPORT, or in the case of domestic shipments, DHL EXPRESS DOMESTIC) (the “Premium”). The guarantee applies to the exclusion of all other goods, including, but not limited, fines, taxes or other fees or amounts (e.g. B fuel surcharge) and transportation costs resulting from returned shipments. You can take care of the environment while you ship your goods. We offer an all-inclusive off-setting carbon service for account customers who want to balance their transportation activities with real environmental protection measures. The service includes the calculation of CO2 emissions at the shipping level, the offsetting of these CO2 emissions by DHL`s CO2 management activities and the annual certification of these compensatory activities by an accredited third party, the General Monitoring Corporation (SGS). The agreement will apply for a one-year period and both companies will welcome a fruitful and improved relationship. It is a convenient, fast and reliable service for seasonal or irregular shipments that require additional resources for their preparation.

DHL manages the entire process of preparing the car letter, content selection, labelling and packaging and then sends the shipments to the stated national or international business addresses. C. To determine whether a service is available for a particular shipment, between a specific origin and destination or in combination with a specific service option (z.B. Saturday distribution), please visit DHL`s website or contact DHL customer service and provide the following information: F.

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